Mattress Firm Manahawkin

Reviews about Mattress Firm Manahawkin

• Michael Rosabal

  Apr, 08 2018
  ★ ☆ ☆ ☆ ☆
  I would advise against purchasing anything from this company which is clearly devoid of any sense of ethics and morality. My fiance and I recently purchased a home and were looking for a great mattress. We went to out local Sleepy's and financed the bed for around $2,500. The salesman was ever so excited to boast about the "free" mattress cover worth $200 and free next-day delivery which was worth $99. After about 3 weeks my fiance decided that the mattress was too firm for us and we were interested in exchanging it or returning it. This is were the trouble began.
  We returned to Sleepy's looking for a replacement mattress. The sales person was trying to sell us a $4,000 Tempurpedic which we actually were interested in and very close to buying. However, it was a lot more than we planned on spending. I told the sales person that my fiance and I would check out a few other mattress stores and come back and purchase the Tempurpedic if we couldn't find a better matrress. She then dropped the bombshell that the mattresses were not able to be returned and all we had to do was simply check the back of our receipt (the one you receive after the sale of course!) to verify. The original salesperson boasted about the exchange policy but mentioned NOTHING of the return policy. That doesn't even include the $250 in mattress disposal and return delivery fees. Upset, we left the store and I called the customer support center only to hear the same exact thing. I explained to the person on the phone that we had 2 more rooms to purchase beds for and that we would possibly buy from them. He stuck with his guns though and refused to work with us. Buy my calculations, their policy and strict adherence to it had just cost them $2,700+ of our business this year alone, not to mention any repeat business in the future. The nightmare only got worse sadly.
  
  We went to another Sleepy's in the area. The person on the phone sent us to the Sleepy's location with the biggest mattress selection in our area about 30 minutes north of us. After browsing the store, we decided that instead of purchasing another mattress at $2,500 we would buy 2 cheaper ones which came out to be about $2,650. I calculated that we should have paid roughly $150 in difference plus the $250 in return fees amounting to a $400 over the original price. We sat down with the salesman to process the exchange. He tells us the difference is $900!!!!!!!!!! I knew this couldn't be right so I went through the first invoice and found that the original salesperson had made an "error". On the invoice, he left the $200 mattress cover and $99 delivery fee and took the $300 off the cost of the mattress.
  I pointed this out to the salesman and he explained (to his credit, with a very pained expression that acknowledged we were about to get screwed and he couldn't prevent it) that he could not fix the price and more often than not corporate wouldn't allow it either. They wouldn't fix their intentional error. The district manager just so happened to be based out of this location. Livid, I went to him and explained the situation. He said that the original salesperson most likely said that the mattress cover and delivery were "included" in the cost of the mattress. At this point, steam was pouring out of my ears.
  
  The district manager eventually adjusted the price.... after making several phone calls to the Sleepy's gods. The insane part of it is... he couldn't even adjust the invoice to accurately reflect the free mattress cover and delivery. He had to discount the price from the new mattresses we purchased. They did the right thing and made it seem like a favor in true salesman fashion.
  Please do not support this organization. Clearly, the executives at this company do not care about honesty and integrity. They value the almighty dollar above above all else. Needless to say, I will NEVER EVER buy anything from this company again.

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